Legal and Privacy Center

This page centralizes our Privacy Policy, Terms & Conditions, HIPAA Notice, Cookies, and Opt‑in details. Use the quick links to jump to a section.

Effective Date: 09.22.2025

Criterion Services, Inc Privacy Policy for SMS Messaging

Terms and Conditions: www.criterionservicesinc.com/SMS Terms

National Do Not Call Registry: https://www.donotcall.gov/

At Criterion Services, Inc protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2025 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

Information We Collect

Phone Number: The mobile number you provide to receive SMS messages.
Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response keywords).
Consent Records: Timestamps and methods of opt-in (web form, keyword, verbal, or paper).

How We Use Your Information

Send SMS messages (notifications, updates, and reminders) per your opt-in preferences.
Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).
Improve messaging and measure engagement

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Contests and Surveys

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

One-to-One Consent Requirement

Under the January 2024 FCC ruling, opt-in consent applies solely to Criterion Services, Inc. We do not share your consent with third parties or affiliates unless you expressly agree.

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

Message Frequency & Data Rates

The SMS message frequency will vary but will not be more than 3-5 unless there is a notification event. Message and data rates may apply; check your carrier’s terms.

Opt-Out & HELP Instructions

Text “HELP” for assistance or contact us at np@criterionservicesinc.com. You can also call 423.446.1006
Text “STOP” to any message to unsubscribe immediately.

Data Sharing & Disclosure

We will never sell your data.
We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.
National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

Security of Your Information

Reasonable measures are in place to protect your data, though no system is infallible.

Record-Keeping & Proof of Consent

We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2025 and Campaign Registry guidelines.

Changes to This Policy

We may update this Policy as laws evolve.
Material changes will be communicated via SMS or on our website.
Continued use after updates constitutes acceptance.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 423.446.1006 or via mail: Attn: Sherry Barnett, MSN, FNP-BC, NRCME, 405 Roy Martin Road, Suite 104, Johnson City, TN, 37615. If you have questions questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at np@criterionservicesinc.com or call 423.446.1006.

Effective Date: 09.22.2025

Acceptable Use
By accessing this website, you agree not to misuse the site, attempt unauthorized access, or disrupt operations. Content is provided for informational purposes and does not substitute for professional medical advice.

Appointments & Services
Certain services require valid identification, employer authorization, or court orders. Missed appointments or late cancellations may be subject to fees per our clinic policy.

Results and Timelines
Turnaround times are estimates and may vary by test type, lab capacity, and regulatory requirements. Official results are delivered through authorized channels only.

Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of this site or services

Governing Law
These terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Acceptable Use
Applies to: Protected Health Information (PHI) created or received in connection with healthcare services.

Your Rights

Access, copy, or request corrections to your PHI
Request restrictions and confidential communications
Receive an accounting of disclosures

Our Duties

We are required by law to maintain PHI privacy and provide this Notice. We will not use or disclose PHI without your authorization except as described (treatment, payment, healthcare operations, and legally required disclosures).

For a complete HIPAA Notice, please contact us (see Contact section) to request the full document or view it in‑clinic.

Effective Date: 09.22.2025

What Are Cookies?
Cookies are small files placed on your device to help the site function, analyze usage, and personalize content.

Types We Use

Essential: site security and core features
Analytics: aggregated usage metrics
Preferences: remember your choice

Your Controls

You can manage cookies in your browser. Blocking certain cookies may affect site functionality.

Effective Date: 09.22.2025

Campaign Description

“Sign up to receive updates on DOT compliance, occupational health services, drug testing solutions, wellness programs, and special promotions from Criterion Services, Inc. You can opt out anytime.”Cookies are small files placed on your device to help the site function, analyze usage, and personalize content."

How We Use Opt‑in Data

Send emails/SMS only for the topics you selected
Respect opt‑out immediately via unsubscribe links or STOP for SMS
No selling of your data to third parties for their own marketing