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Legal and Privacy Center

This page centralizes our Privacy Policy, Terms & Conditions, HIPAA Notice, Cookies, and Opt‑in details. Use the quick links to jump to a section.

Effective Date: 09.22.2025

Criterion Services, Inc. ("we","us") is committed to protecting your privacy. This policy explains what we collect, how we use it, and the choices you have. This website policy works alongside our HIPAA Notice for protected health information (PHI).

Information We Collect

Identifiers (name, email, phone, address)
Service data (appointments, forms, employer program enrollment)
Website & technical data (cookies, IP, device)
Marketing opt‑in data (email/SMS where you consent)

How We Use Information

Provide services (occupational health, drug/alcohol testing, DNA, labs)
Comply with DOT/FMCSA/OSHA/SAMHSA/HIPAA obligations
Operate, secure, and improve our website and services
Send marketing communications only if you opt in

Sharing

We share information with labs, medical partners, service vendors, and—when applicable—employers, courts, or agencies as required or authorized by law or consent. We do not sell personal information.

Your Choices

Unsubscribe from marketing at any time
Manage cookies via your browser
Request access/correction/deletion as allowed by law

Effective Date: 09.22.2025

Acceptable Use
By accessing this website, you agree not to misuse the site, attempt unauthorized access, or disrupt operations. Content is provided for informational purposes and does not substitute for professional medical advice.

Appointments & Services
Certain services require valid identification, employer authorization, or court orders. Missed appointments or late cancellations may be subject to fees per our clinic policy.

Results and Timelines
Turnaround times are estimates and may vary by test type, lab capacity, and regulatory requirements. Official results are delivered through authorized channels only.

Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of this site or services

Governing Law
These terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Acceptable Use
Applies to: Protected Health Information (PHI) created or received in connection with healthcare services.

Your Rights

Access, copy, or request corrections to your PHI
Request restrictions and confidential communications
Receive an accounting of disclosures

Our Duties

We are required by law to maintain PHI privacy and provide this Notice. We will not use or disclose PHI without your authorization except as described (treatment, payment, healthcare operations, and legally required disclosures).

For a complete HIPAA Notice, please contact us (see Contact section) to request the full document or view it in‑clinic.

Effective Date: 09.22.2025

What Are Cookies?
Cookies are small files placed on your device to help the site function, analyze usage, and personalize content.

Types We Use

Essential: site security and core features
Analytics: aggregated usage metrics
Preferences: remember your choice

Your Controls

You can manage cookies in your browser. Blocking certain cookies may affect site functionality.

Effective Date: 09.22.2025

Campaign Description

“Sign up to receive updates on DOT compliance, occupational health services, drug testing solutions, wellness programs, and special promotions from Criterion Services, Inc. You can opt out anytime.”Cookies are small files placed on your device to help the site function, analyze usage, and personalize content."

How We Use Opt‑in Data

Send emails/SMS only for the topics you selected
Respect opt‑out immediately via unsubscribe links or STOP for SMS
No selling of your data to third parties for their own marketing

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